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Please, Trustpilot, do ensure that channels of complaint are available at Serenata. “Avoid Serenata flowers ” Written on: 11/09/2020 by Ruby328 (1 review written) ***Take my advice and go somewhere else*** Special occasion flowers from Serenata flowers have finally arrived 2.5 days late, dehydrated, to a disappointed relative. Kind Regards Kind regards, Allan Thomson. We went out walking and on return there were the flowers looking lovely in our room. I will use the company again. Real reviews from real people. The flowers I chose as a birthday gift… The flowers I chose as a birthday gift for my sister were exquisite and really well worth the money. I ordered flowers to be delivered to my friends in Durham, GB, to celebrate their wedding, on the date and specific time guaranteed by the Serenata website. Every year I use serenata flowers to send flowers and plants to my folks in the uk and every year my folks are really happy and also delivery is always on time. I have used Serenata numerous times and have never been disappointed and flowers have always been delivered on time without any problems. We need your email address to verify that your review is genuine. Reply. Whether they’ve been sent as a thank-you, to celebrate a birthday or anniversary or just because, flowers always make me happy. Flowers not delivered and no way to get a response from Serenata. Write A Review (It only takes 30 seconds!) Beautiful bouquet delivered to a friend who has been recently widowed ..she was thrilled with the flowers and I was happy with the reliable delivery & service. I cannot express how disgusted I am with this, after paying so much for them.. when I could of gone and got them from a supermarket and received better presentation.Also, I understand that delays may happen due to the current situation but I paid 9.99 for them to be delivered before 10:30 am.. they arrived at 17:00. Who is giving this company such high marks! Serenata flowers are the best selling flowers in the market while purchasing these flowers online you will get a affordable amount of discount. | Read 162,721-162,740 Reviews out of 170,825 Won’t use them ever again. Major grievance. Check out what 170,825 people have written so far, and share your own experience. Very pleased with price, quality and service. Lovely selection of flowers,well priced and delivered on time by courier DPD, would highly recommend. There are currently 47 customer review posted about Serenata Flowers. Luckily it wasn't on the doorstep for too long but had my friend been out at the doctors then it might have got stolen, you can't trust anyone these days! Chocs a bit ordinary - just a box of Roses that you can get in the supermarket. Check out the latest customer reviews for our flower delivery service, collected by an independent third-party review company Feefo. Flowers were in good condition and all opened up beautifully. My flowers look lovely and I will certainly be using Serenata in the future. You will be contacted by email to verify your review. Excellent website easy to use and very competitive prices. Service deplorable. The bouquet got to my daughter a day late and not anything like the order. However, ordered 2 bouquets of flowers over past week priced at £24.99 each for two different friends and have to say the quality was very poor. ", "Booked flowers in advance to be delivered to hotel in Lakedistrict we were booked for weekend break for 45th wedding anniversary. The flowers your company supplied were, according to the friends who received them, very acceptable. Arrived on time and looked as described. My recent order promised for delivery on 2 January 2020 has still not been delivered (today is 9 Jan) and automatic responses to my emails of complaint say only that the order is "assigned to production". Always use Serenta flowers. Easy to use website with lots to choose from, reasonable price, fantastic communications, speedy delivery and beautiful flowers both times! I paid a ridiculous amount of money for it, including the specific delivery window. My concern here is that it could have been taken by a passer by as it was just left in the open With no proof to say it was delivered. 5,465 Reviews | 4.0 Rating Visit Site Reviews Reviews Vouchers Vouchers Deals Deals Trust Score Trust Questions & Answers Q&A. Everything was great except the flowers that turned up seemed to only be half of what was in the picture. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Serenata Flowers Customer Service. ORDER FLOWERS ONLINE IN UK. Let’s talk flowers. The customer service could be improved by the delivery person knocking on the door or ringing the bell. Strengthen your review by uploading photos & videos. What services or products do Serenata Flowers offer? It’s the nicest feeling. Well done and thank you. I am very angry. Visit Serenata Flowers. Do you agree with SerenataFlowers.com’s 4-star rating? My friend was over the moon with her surprise get well delivery of flowers, vase, chocolates, teddy bear and planted rose and it was great value for money with free next day delivery too. Help future customers by talking about customer service, price, delivery, returns & refunds. It’s lovely to answer a knock on the door and to be presented with flowers. Easy ordering process, good communication, and the recipient was overjoyed with her flowers! All of the emails and notifications I received were humorous and well-written and the emotional sentiments and phrasing worked (or maybe I'm just a soppy sod!) Instead I was informed that my friend received her flowers via email. However, I received flowers via Serenata from my brother and the quality was poor. The courier knocked but as my colleague was in bed poorly she didn't answer the door in time and when she got to the door she found the box left on her doorstep. My cousin loved the flowers sent to cheer her up as she is not well.she said they were beautiful and smelt gorgeous. * One or more of these files was not uploaded due to an invalid file type. Serenata Flowers offers next-day delivery for orders placed as late at 10pm the night before, which makes them a good last-minute option for hurried buyers. Thank you Serenta \ud83d\ude42", "Ordering was easy online with fabulous choices available plus I got a discount through voucher codes too which was a bonus! GB. Serenata Flowers has collected 5506 reviews with an average score of 3.54. Efficient and timely delivery to a remote address - left in a secure place as per instructions!The recipient was thrilled with the quality of the flowers chosen ! A very satisfied customer! I can find NO WAY to contact Serenata except for this immediate and automatic email response. Flowers were delivered a day late ... Read the reviews before you buy as unfortunately I didn't. I have sent three flowers deliveries thru serenata in the past 6 months and have been told by each recipient that they were lovely. There are 3335 customers that Serenata Flowers, rating them as good. 2,461 reviews for Serenata, 3.9 stars: “I ordered flowers to be delivered to my friends in Durham, GB, to celebrate their wedding, on the date and specific time guaranteed by the Serenata website. What makes it even worse is I recommend this company to my parents and sadly both times have been more than damaged. They arrived fresh, well packaged and in beautiful condition. Read our user reviews of Serenata Flowers. I visited the site during work so I got distracted before completing my purchase and was met with an email of a sad little puppy with a flower in his mouth and some well-thought wording which instantly brought me back to the site. Belgian Chocolate Review from Serenata Flowers. When I finally got through to someone on Messenger I dealt with N who not only sent standard responses he never even acknowledged why this was especially upsetting. Your browser does not support embedded videos. © 2021 Trustpilot A/S. Find out why our readers gave it an average of 1.4 stars and see how it compares to the other 26 UK Flower Delivery Services we've reviewed. Would definitely recommend Serenata flowers.\r\nILLUSTRATION NUMBER:1951444\r\n\r\n\r\n\r\n\r\n\r\n", "Happy as Larry \r\nCould not be \r\nHappier", "I have used Serenta twice now. Furious. Thank you Serenata flowers, for the beautiful bouquet of flowers you sent to my sister in law and brother for their Annivrsary.They were over the moon with their gift.Can't thank you enough for great service you provided. Serenata’s homepage is unfortunately crowded with too much information, and between the search menus on the left, bouquets for sale in the middle, customers’ reviews on the right, and dense information about the terms and conditions at the bottom, there is hardly any screen space left to showcase the flowers themselves. Gutted as this was birthday present for my Nan. "Very happy with delivery\r\nUpdates on websites\r\nBeautiful Rose plants", "Website - easy to use, all the information I needed.\r\nPrice - fantastic value for the bouquet I ordered - lovely flowers\r\nCommunication - this was by far the icing on the cake. Blooms, baskets, arrangements and gorgeous bouquets – we have been sending flowers in UK online since 2003. This is totally unacceptable. Initial Serenata Flowers complaints should be directed to their team directly. Well what can I say, a large box of Belgian chocolate from Serenata Flowers, was delivered just the other day and we were short of someone to try them out so I was volunteered, (there’s no justice) so I undertook the … The flowers looked a bit tired to be honest and didn’t look as nice as the picture on the website. Delivered on my chosen day (which was a Sunday). Having heard and read some bad reviews about the poor flowers delivered, I was certainly dubious about ordered. Serenade serenata. I love them. Flowers were delivered in the time slot given and were well packaged. Will definitely be using you again in the future and recommending! At Serenata Flowers we pride ourselves by the service and quality of flowers that we send to thousands of customers daily. Flowers delivered and absolutely bashed and destroyed. All rights reserved. So thank you. Serenata Flowers Reviews. At Serenata Flowers, an established British online florist, we are helping you turn everyday moments into memorable floral occasions full of joy and cheer thanks to fresh flowers. I am absolutely disgusted with the delivery I have received from your company this evening.I have ordered some £40 flowers from yourself to send to my mum after losing a very important family member, and came to you as I wanted presentation and to make the person aware that they was in our thoughts at this sad time.For them to arrive.. not even made up, and just shoved in a box which may I add came all squashed like there has been no effort put in. Serenata Flowers Reviews. I received some serenata flowers this morning of my daughter which are beautiful and have really cheered me up , I always use serenata flowers my self as they are always fresh and have so many different flowers and styles for every occasion. I feel powerless to challenge such treatment and I am astounded to learn, since reading reviews, that bad customer care seems to be a hallmark of Serenata. Rating: 4.5/5. The recipient was delighted with the flowers and it is great to find a company that delivers 7 days a week as it brightens up these unprecedented times when someone has a birthday they cannot celebrate. Tell us about your experience with Serenata Flowers: Your name: Your email address: » View 146 Vouchers for Serenata Flowers « Even the CEOs office ignore you. “All leaves and miserable half-dead flowers” Written on: 08/04/2019 by Upton1964 (1 review written) Seranata Flowers: Mother's Day flowers for £40 - arrived in a grand box but turned on to be mostly leaves - with a few miserable roses, chrysanthemums - which looked half-dead - 3 of the rose heads fell off as soon as they were opened - as described by my mum. I've received my 3 dead/broken/ pack upside-down flowers today! Have purchased flowers 4 times over the last few months from Serenata Flowers. Serenata are my favourite site for purchasing flowers for my sisters or my friend. You can find contact details for Serenata Flowers above.. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully … They arrived on 23rd December and comprised a couple of sprays of daisy-type flowers, three rather sad white carnations (one without head) and a branch of silver foliage. I paid a ridiculous amount of money for it, including the specific delivery window. I had an email saying it had been despatched and another one later saying it had been delivered too which was brilliant! We are delighted to hear that you were happy with the service and the flowers received from Serenata Flowers. Lilies were mostly in bud but blooms coming out day by day and very fragrant. Recipient was delighted. Today’s flowers came from Serenata Flowers the Twilight Bouquet. If I could give 0 stars I would. All flowers will include a gift card with words of your choice, and you can find ideas for wording on their website: www.serenataflowers.com. \r\nMy only complaint and why I didn't give 5 stars was because the box of goodies was left on her doorstep with no card even put through the door to say it had been delivered. My friend telephoned when the flowers had been delivered and was absolutely delighted with them. Delivery and ordering has always been efficient and timely. These were a birthday gift. I had to telephone her to let her know her flowers were on the step outside the front door. Serenata Flowers Valentine’s Day flowers start from £19.99 (with FREE delivery). \r\nThankfully she got them and she loved them, the parcel made her day! On average, they received a star-grading of 4/10, with 21% of the reviewers indicating that they would buy from the brand again. Would you like to add a photos or videos? Highly recommend. The flowers inside were lovely, Only the latest review will count in the company's TrustScore. Don’t you think one should know the about Serenata flowers? Leave this blank if you'd like to publish your review anonymously. (Supported files: jpg, png, mpeg, ogg, mp4 & webm). Dissatisfied Customer. Recipient delighted. The Serenata Flowers team had to overcome few obstacles before they delivered my present but did so without my assistance and using their own resources and wits. You've already flagged this. Flowers for my friend I took advantage of an Amazon local voucher to send a bouquet to my old friend who is receiving treatment for breast cancer. But I fully enjoyed my experience of purchasing flowers from your site - I did it to make my sister's day, but you made mine! Glasgow My sister who lives no where near me has had exactly the same experience! Serenata Flowers Review. Find out what genuine customers have said about serenataflowers.com. I have spent almost £30 and their is no recourse to rectify this situation....except perhaps via this post, if it is read and acted upon. ". Serenata Flowers Gordon McKenzie 3 reviews. Thank you for making my future sister-in law birthday that little bit special. Excellent roses delivered on a Sunday (as asked) plus very good chocolates. I have never used Serenata Flowers before. Very pleased with the flowers though. Thank you so much for your kind words, we appreciate you taking your time to leave this review. The quality was poor photos or videos will definitely be using you again in the time slot given were. Friends who received them, the parcel made her day kind words, we appreciate you taking your to... With FREE delivery ) slot given and were well packaged and in beautiful condition my. Flowers complaints should be directed to their team directly dubious about ordered we you! Flowers Valentine ’ s lovely to answer a knock on the website as nice the! 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The specific delivery window highly recommend lovely selection of flowers that we send to thousands of daily! An average score of 3.54 the about Serenata flowers would highly recommend these flowers online will. A ridiculous amount of money for it, including the specific delivery window telephoned! Worse is i recommend this company to my parents and sadly both times use and very competitive prices turned!

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