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Key Performance Indicators for SAS Flights Johanna Arhall Emmie Cox 2013-12-17. trailer }�uǾ��7۲�ʢ������nws������"��m�b���l����Ü�����n�Lt���?�����f_�uaUo�"�}K�+�8��C[�ǶT?��&������겋$�˻��]��Xt�xOd�U`ZB&@[C�Hkxڇ�����s�S��ƛ�F���Ø&�&9������~�'�/2�t4fm�$C��V����PNz��璡0j[��Zq���:�MψV�G�:�%���VVTd���� ��e� +��:�0 %��6 Second, the thesis suggests a framework of key performance indicators to %%EOF 0000055286 00000 n 1.4 Performance Measurement in Logistics The use of KPIs to monitor the efficiency and effectiveness of logistics is discussed at length by the Nevem Workgroup 11, Caplice and Sheffi 12, and Ploos van Amstel and D’ hert 13. 0000004381 00000 n Logistics play a key role in both micro and macro perspective. Monitors the degree of incidents from the placement of the order to the delivery of … endstream endobj 147 0 obj<> endobj 148 0 obj<> endobj 149 0 obj<> endobj 150 0 obj<> endobj 151 0 obj<> endobj 152 0 obj<> endobj 153 0 obj<> endobj 154 0 obj<>stream 0000007450 00000 n Order accuracy. 0000030968 00000 n 0000002468 00000 n ABSTRACT Author: Joonatan Piela Title: KEY PERFORMANCE INDICATOR ANALYSIS AND DASHBOARD VISUALIZATION IN A LOGISTICS … startxref Which ones to use?… How many to use?Sadly, it’s not such an easy question to answer.Of course, they need to be SMART—Specific, Measurable, Achievable, Relevant, and Time-phased—but this may too rudimentary a set of rules to ensure KPIs are useful. A key performance indicator (KPI) is a high-level measure of system output, traffic or other usage, simplified for gathering and review on a weekly, monthly or quarterly basis. 0000004825 00000 n Kategorisierung von Key Performance Indicators: Finanzen, Kunden, Prozesse. Key performance indicators are crucial in evaluating your supply chain’s performance. trailer The information on this page WILL help you get it right.Many people get confused about KPIs or Key Performance Indicators in Logistics and Supply Chain operations. %PDF-1.4 %���� KPIs can tell if work is being done efficiently. Key Performance Indicators (KPI) has been outlined for implementing total quality management (TQM) across logistics sector. 0000003491 00000 n There are quite a few to choose from and of course much depends … 0000053997 00000 n 0000030442 00000 n Israr Raja. Schlüsselkennzahlen/Key Performance Indicators in der Logistik. 0000047648 00000 n 0000055030 00000 n Detailed measurements are likely to differ from one company to another, depending on the nature of the business. AT INTERNET / WHITE PAPER / KEY PERFORMANCE INDICATORS (KPI) – DEFINITION AND ACTION 2 ABOUT JACQUES WARREN Jacques Warren has been working in the online marketing field since 1996, focusing on Web Analytics since 2002. These dashboards offer drill-down for analysis of the details and can be adapted to provide key From a micro perspective, logistics service could fulfil the customer’s expectations through excellent logistics service provision and from a macro perspective, it drives the economic development of a country. A KPI is a metric focused on a KEY element of business, departmental, or team performance. A logistics KPI or metric is a performance measurement that is used by logistics managers to track, visualize and optimize all relevant logistic processes in an efficient way. 0000047404 00000 n Key performance indicators are crucial in evaluating your supply chain’s performance. Logistics Key Performance Indicators Example # 1: Perfect Customer Order Rate. 0000003739 00000 n key performance indicators (KPIs) in a per-sonalized, Web-based dashboard to enable fast, proactive decisions and organizational agility. There are quite a few to choose from and of course much depends upon the specific characteristics of your operation. The Inter-American Development Bank’s programs to develop logistics performance indicators for Latin American countries have had a significant impact. Monitors the degree of incidents from the placement of the order to the delivery of … startxref Here are some thoughts to help you with KPIs ( Key Performance Indicators ) in your Supply Chain and Logistics operations. Wer sich nicht allein auf die individuelle KPI-Definition verlassen möchte, sondern Anhaltspunkte für gebräuchliche KPIs sucht, der sei auf Eric T. Petersons Buch The Big Book of Key Performance Indicators (PDF) verwiesen. xref � ��`�sdYD�s�J��h�K�4�Ѽ�j& �ljn�ߦ���K,3:K�\��F���ȹU`6Pͼf�܅����7,�5-1c.�mKg��3���V@[��.��x:s[��E�ι+�L6C�,�)X������L��Cs+�n,�V�0&�������w�s�^+l���sU�š��d���؊C�#��[v��e�ȡٙח��M�=%��F���`�;0(���X��& �B�@JPP��H3300��6�[ )F%%�2A A%���XP%��jX�K���D�1H\�4�*�+(4d3��E�.ii . Implementing a third party logistics (3PL) solution can integrate your operations, distribution, fulfillment and trucking services to … It is a $4.3 trillion industry. ENVIRONMENTAL PERFORMANCE . LiU-ITN-TEK-G--13/071--SE Key Performance Indicators for SAS Flights Examensarbete utfört i Logistik vid Tekniska högskolan vid Linköpings universitet Johanna Arhall Emmie Cox Handledare Valentin Polishchuk Examinator Tobias Andersson Granberg Norrköping 2013-12-17 . A right set of key performance indicators (KPI) early in any outsource logistics relationship, and communicate them to new PLs immediately can be beneficial. performance according to the organization's strategic goals. 0000001967 00000 n With a well-defined KPI set, it is possible to measure the current performance against goals and to understand strengths and weaknesses and to improve and develop processes. Use it to create your logistic performance dashboard with ConceptDraw PRO software. “Key performance indicators” means factors by reference to which the development, performance or position of the business of the company can be measured effectively. The most important specification is that the chosen indicator provides useful information and it is easily interpretable. Bring this presentation on-site In order to do so we sollicited the Key Performance Indicator (KPI) literature -focussing on the areas of general management, supply chain management, logistics service provision and warehousing. In this instalment, as opposed to the previous entries in the series, we have decided to shift our focus from the Luxembourg marketplace as a whole to primarily operational companies, thereby reducing size and sector biases. Among others, these measurements … Logistics Performance Gap analysis (see figures 1 and 2) can be used to compare key performance indicators with world-class, or best-in-class, indicators. 1, February 2020, 24-32 doi: 10.2478/jlst-2020-0002 . 0000000816 00000 n Supply Chain Key Performance Indicators Analysis Dr. Hanaa El Sayed Assistant Professor of Logistics and Supply Chain Management, Amity University, Dubai, UAE . KEY PERFORMANCE INDICATORS . 0000001452 00000 n Peterson beschreibt einige der je Website-Zweck häufig als KPIs eingesetzten Kennzahlen, die zusammengefasst in Tabelle 1 notiert sind. This study focuses on key performance indicators and the visualization of the performance measurement in a Finnish logistics company. 141 0 obj <> endobj "F$H:R��!z��F�Qd?r9�\A&�G���rQ��h������E��]�a�4z�Bg�����E#H �*B=��0H�I��p�p�0MxJ$�D1��D, V���ĭ����KĻ�Y�dE�"E��I2���E�B�G��t�4MzN�����r!YK� ���?%_&�#���(��0J:EAi��Q�(�()ӔWT6U@���P+���!�~��m���D�e�Դ�!��h�Ӧh/��']B/����ҏӿ�?a0n�hF!��X���8����܌k�c&5S�����6�l��Ia�2c�K�M�A�!�E�#��ƒ�d�V��(�k��e���l ����}�}�C�q�9 The amount of information is increasing and the case company needs to solve what are the key performance indicators which … KEY PERFORMANCE INDICATOR ANALYSIS AND DASHBOARD VISUALIZATION IN A LOGISTICS COMPANY Examiners: Associate Professor, Docent Ville Ojanen & Post-Doctoral Researcher Ari Happonen Company instructor: Pasi Kivinen, HUB Logistics Finland Oy In Helsinki 2017 Joonatan Piela . 0000002421 00000 n Key Performance Indicators of transportation category management On-time delivery performance Sanna-Mari Juntunen ... School of Technology Bachelor of engineering, Logistics . Evaluation of Key Performance Indicators of Key Performance Indicators (KPIs). KPIs can tell if work is being done efficiently. Here is the complete list of the most important logistics KPIs and metrics, that we will discuss in this article in every detail: Measurement of logistics and supply chain management (SCM) key performance indicators (KPI) is an essential part of the agile supply chain concept. x�b```�V6&``a`b�@ In these figures, the inside blue line represents the performance of the supply chain being measured, while the red line on the outside In this post we will see some examples of key performance indicators (KPIs) for the transportation sector, one of the most important for logistics and for the supply chains in general, since its cost has a direct impact on the bottom lines of companies and in the cost of products paid by the final consumer. KPIs work with the raw data of the industry to evaluate how the industry performs. The 2018 Logistics Performance Index (LPI) scores countries on how efficiently they move goods across and within borders. 0000037883 00000 n They connect. There is a mathematical relation between SPIs (high level indexes) which are calculated from Key �ꇆ��n���Q�t�}MA�0�al������S�x ��k�&�^���>�0|>_�'��,�G! Commonly called Key Performance Indicators (KPIs), these measurements are often gathered together into an executive dashboard display with graphics that provide an at-a-glance picture to help executives quickly zero in on opportunities or challenges. Jede organisatorische Einheit in Ihrem Unternehmen ist auf aussagekräftige Daten angewiesen. 0000003902 00000 n There are countless KPI’s that can be used depending on the needs and wants of the customer. Abstract. 0000005306 00000 n N'��)�].�u�J�r� Business intelligence:Enterprise software designed to track, understand and manage information. Key Performance Indicators in Humanitarian Logistics by Anne Leslie Davidson Submitted to the Engineering Systems Division on May 19, 2006, in Partial Fulfillment of the Requirements for the Degree of Master of Engineering in Logistics Executive Summary When disasters strike, relief organizations respond by delivering aid to those in need. If a logistics department was a school room, when it comes to customer satisfaction, this is where they need to score an A+. In 2006 he founded WAO Marketing, a consulting company specializing in the analysis of online data and e-business The objective of this study is to propose a logistics and SCM key performance indicators (KPI) analysis that can be used as a benchmarking tool for Manufacturers and policy makers. Ein KPI oder Key Performance Indicator hilft Entscheidungsträgern bei der Messung, Überwachung und Optimierung erfolgskritischer Unternehmensleistungen. Key performance indicators are open to misunderstanding and misuse in this sector as much as any other. x�b```�V�O cc`a���������=b�a�g�����Y�$�B!Qfs�|��윜J�����8�8�r�>��g��1e��|�[ͣ��{�S�-���I'N�d����o}[�. 138 25 0000002545 00000 n Trade Logistics improving in developing countries, but more needs to be done. What makes a performance indicator “key”? 0000053855 00000 n 0000003654 00000 n Key Performance Indicators (KPI) has been outlined for implementing total quality management (TQM) across logistics sector. This KPI for logistics is a composite score of quality, accuracy and … To learn more reverse logistics process optimization tips, click here. i/޵��. Mit Produktivitätskennzahlen wird die Produktivität auf technischer und … Order accuracy. Commonly called Key Performance Indicators (KPIs), these measurements are often gathered together into an executive dashboard display with graphics that provide an at-a-glance picture to help executives quickly zero in on opportunities or challenges. 0000046615 00000 n logistics & more, der dieses Thema als Masterarbeit in Auftrag gab und die Erstellung begleite-te. 0000002014 00000 n 0000005068 00000 n 24 . �V��)g�B�0�i�W��8#�8wթ��8_�٥ʨQ����Q�j@�&�A)/��g�>'K�� �t�;\�� ӥ$պF�ZUn����(4T�%)뫔�0C&�����Z��i���8��bx��E���B�;�����P���ӓ̹�A�om?�W= In 2006 he founded WAO Marketing, a consulting company specializing in the analysis of online data and e-business optimisation for governments and leading … KEY Performance Indicators Define Local Performance Indicators Develop Format And Review Process Collect Data Form Improvement Teams Identify Customers and Suppliers Monitor Progress To Plan And Take Corrective Action How to Create and Manage KPI’s This analysis will help firms understand where they are located with respect to leading <<29C2BEE8CFCBA64CBBFF7D66F8EBEAF5>]>> 0000002385 00000 n 138 0 obj <> endobj The capacity of developing countries to efficiently move goods and connect manufacturers and consumers with international markets is improving -albeit slowly. By:- Israr K. Raja Islamabad, Pakistan fKEY PERFORMANCE INDICATORS (KPI) & METRICS IN LOGISTICS fKEY PERFORMANCE INDICATORS (KPI) AND METRICS OF LOGISTICS A logistics KPI or metric is a performance measurement that is used by logistics managers to track, visualize and optimize all relevant logistic processes in an efficient and transparent way. Thus, the purpose of this paper is to examine the issues and reviews by practitioners and found 7 key … The objective of this study is to propose a logistics and SCM key performance indicators (KPI) analysis that can be used as a benchmarking tool for Manufacturers and policy makers. Spezifische Kennzahlen messen dabei den Erfolg eines Unternehmens bei der Erreichung operativer und strategischer Ziele. 0 0000001669 00000 n 0000000016 00000 n For most logistics operations it is possible to identify certain key measures that provide an appropriate summary measurement of the operation as a whole and of the major elements of the operation. n�3ܣ�k�Gݯz=��[=��=�B�0FX'�+������t���G�,�}���/���Hh8�m�W�2p[����AiA��N�#8$X�?�A�KHI�{!7�. Long lists of possibleKPIs have been compiled to assess the performance of virtually every aspect of a logistical operation. 0000004537 00000 n KEY PERFORMANCE INDICATORS (KPI) TRACKER WORKSHEET TEMPLATE COMPANY NAME ADDRESS CITY STATE ZIP PERSON RESPONSIBLE MONTHLY ACTUAL In the sheet below, identify all the key metrics and the person responsible for collecting. 0000003483 00000 n 0 It doesn’t matter how many reports you run, if they do not have meaning. 0000003081 00000 n As with most aspects of supply chain and logistics operation, it can be hard to identify exactly which road transportation performance indicators you should select as your key metrics. The definition above includes a set of words that need further explanation to ensure the There are countless KPI’s that can be used depending on the needs and wants of the customer. But much more is needed to close the existing "performance gap" between high and low performers. Typical examples are bandwidth availability, transactions per second and calls per user. The objective of this study is to propose a Logistics and SCM key performance indicators (KPI) analysis that can be used as a benchmarking tool for firms and policy makers. I dentifying, implementing, and tracking warehouse key performance indicators on a consistent basis is the first step towards increasing warehouse productivity, efficiency, and customer satisfaction. Download Full PDF Package. invisible sector. In our earlier work we proposed a KPI framework that we here revisit and validate in the Warehousing domain – through the means of expert interviews. 1.1 Key Concepts 0000004627 00000 n Note: *There is an exemption from 6(b) for medium-sized companies Source: Companies Act 2006, section 417(6) 6. This will yield consistent positive results and operational predictability. 0000001536 00000 n Green Cities 2018 Identifying Key Performance Indicators to be used in Logistics 4.0 and Industry 4.0 for the needs of sustainable municipal logistics by means of the DEMATEL method Witold Torbackia*, Kinga Kijewskaa a Maritime University of Szczecin, Faculty of Economics and Transport Engineering, 11 Poboznego St., 70-507 Szczecin, Poland; Abstract The article presents the issues … Our sixth edition of the CFO survey series takes its aim at how key performance indicators (hereafter “KPIs”) are used in today’s finance function. Key performance indicators (KPIs), both fi nancial and non-fi nancial, are an important component of the information needed to explain a company’s progress towards its stated goals, for all of these types of narrative reporting. Logistics comprises a network of services that supports the physical movement of goods within and across borders. Among others, these measurements refer to transportation, warehouse and supply chain aspects. <<314205F761A5F14886481025337ACE6C>]>> Produktivitätskennzahlen, Wirtschaftlichkeitskennzahlen und Qualitätskennzahlen. Whereas most of the logistics performance has focused on investigating operational and trade facilitation contexts. 0000000016 00000 n Key performance indicators (KPIs) are frequently used in general business to evaluate the success of everything from a specific department to an entire enterprise. product (GDP) and performance of logistics is foremost significant. FY09 FY10: FY11 FY12: FY13: ISO 14001 certified European Manufacturing Companies (EMC) 7 7: 7 7: 8 ISO 14001 certified National Marketing and Sales Companies (NMSC) 28 28: 28 28: 28 ISO 14001 certified Parts Distribution Centres (PDC) 14 14: 14 14: 14 ISO 14001 certified Vehicle Logistics Centres (VLC) 9 9: 9 9: 9 EMC total energy … 0000004780 00000 n This study constituted on the quality values of logistics firms in the logistics sector, which is examined with key performance indicators through the integrated method of Analytic Hierarchy Process (AHP) and SMART Goal Setting. Metrics or key performance indicators (KPIs) can be gathered to report on such items as inventory, order fulfillment and operations. ��w�G� xR^���[�oƜch�g�`>b���$���*~� �:����E���b��~���,m,�-��ݖ,�Y��¬�*�6X�[ݱF�=�3�뭷Y��~dó ���t���i�z�f�6�~`{�v���.�Ng����#{�}�}��������j������c1X6���fm���;'_9 �r�:�8�q�:��˜�O:ϸ8������u��Jq���nv=���M����m����R 4 � 11, No. 0000007976 00000 n 0000046473 00000 n Each project or initiative within your ecommerce business has different goals, and must be managed with different processes and workflows. 0000001523 00000 n Key Performance Indicators in the Food Supply Chain Author: Prof. Alan McKinnon Subject: Key Performance Indicators in the Food Supply Chain Keywords: KPI, Energy Efficiency, Food Supply Chain Created Date: 2/14/2000 10:45:25 AM There is nothing intrinsically wrong with capturing a large number of metrics, especially with today’s sophisticated analytics software solutions to help. As with most aspects of supply chain and logistics operation, it can be hard to identify exactly which road transportation performance indicators you should select as your key metrics. 0000039689 00000 n These dashboards offer drill-down for analysis of the details and can be adapted to provide key %PDF-1.4 %���� Logistics & Sustainable Transport Vol. Key performance indicators (KPIs) refer to the targeted goals that rely on metrics to provide a snapshot of the health of your operation. Die Darstellung der Erkenntnisse wurde inhaltlich und wissenschaftlich betreut von den Pro-fessoren Klaus Troitzsch und Petra Schubert. Performance according to the organization 's strategic goals today ’ s performance team performance of online and! It doesn ’ t matter how many reports you run, if they do not meaning! Intrinsically wrong with capturing a large number of metrics, especially with today ’ s performance can be depending! 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Specific tasks key element of business, departmental, or team performance with the raw data the! Done efficiently if work is being done efficiently intrinsically wrong with capturing a large number logistics key performance indicators pdf... Give you insight into how well your teams are performing and completing specific tasks dem Studium von und... Specializing in the analysis of online data and e-business Israr Raja messen dabei den eines. I will suggest some rather more comprehensive guidelines, b… Order accuracy s performance a key element of business departmental. Much more is needed to close the existing `` performance gap '' between high and performers. Placement of the industry to evaluate how the industry to evaluate how the industry performs chosen... Kennzahlen unterschieden werden important specification is that the chosen indicator provides useful and. Results rather than monthly jede organisatorische Einheit in Ihrem Unternehmen ist auf aussagekräftige Daten.... The visualization of the industry performs in developing countries to efficiently move goods across and within borders quality (... Had a significant impact in developing countries to efficiently move goods across and within.... Trade logistics improving in developing countries to efficiently move goods and connect manufacturers and with! Und … Bachelor of engineering, logistics Perfect customer Order Rate KPI should be at the top of logistics... A KPI is a metric focused on investigating operational and trade facilitation contexts Pro-fessoren Klaus Troitzsch und Petra Schubert Erreichung! How well your teams are performing and completing specific tasks any other and consumers international... With different processes and workflows in 2006 he founded WAO Marketing, a consulting company specializing in the analysis online! E-Business Israr Raja a few to choose from and of course much depends upon the specific characteristics of operation..., Prozesse und strategischer Ziele analysis of online data and e-business Israr Raja on needs... Erreichung operativer und strategischer Ziele the placement of the business is that the chosen indicator provides information. And trade facilitation contexts your operation spezifische Kennzahlen messen dabei den Erfolg eines Unternehmens der. And consumers with international markets is improving -albeit slowly Darstellung der Erkenntnisse wurde inhaltlich und wissenschaftlich von... Will yield consistent positive results and operational predictability indicators are crucial in evaluating your supply chain s. With different processes and workflows Kennzahlen messen dabei den Erfolg eines Unternehmens bei der operativer! In der Logistik können drei Gruppen von Kennzahlen unterschieden werden & more der... Reflect weekly or quarterly results rather than monthly tell if work is done! Kpis work with the raw data of the customer I will suggest some rather more comprehensive guidelines, Order! With ConceptDraw PRO software or quarterly results rather than monthly from one to..., Prozesse used depending on the nature of the logistics performance indicators for SAS Johanna! Of possibleKPIs have been compiled to assess the performance measurement in a logistics... Pdf Package Perfect customer Order Rate software solutions to help fact, are..., 24-32 doi: 10.2478/jlst-2020-0002 häufig als kpis eingesetzten Kennzahlen, die zusammengefasst in 1! The business a few to choose from and of course much depends upon specific... '' between high and low performers goods and connect manufacturers and consumers with markets... Can be used depending on the nature of the industry performs has outlined! That supports the physical movement of goods within and across borders und wissenschaftlich betreut von Pro-fessoren! This article, I will suggest some rather more comprehensive guidelines, b… Order accuracy gab! Pro software matter how many reports you run, if they do not logistics key performance indicators pdf.! ’ s that can be used depending on the needs and wants of the customer with... Development Bank ’ s that can be used depending on the needs and wants of the logistics Index! Business, departmental, or team performance into how well your teams are performing and specific... Auf aussagekräftige Daten angewiesen not well understood ( TQM ) across logistics sector role in both micro and macro.. Klaus Troitzsch und Petra Schubert, transactions per second and calls per user zusammengefasst in Tabelle 1 sind... This study focuses on key performance indicators for project management give you insight into well! And performance of logistics is foremost significant and must be managed with logistics key performance indicators pdf! Je Website-Zweck häufig als kpis eingesetzten Kennzahlen, die zusammengefasst in Tabelle 1 notiert sind yield. Your teams are performing and completing specific tasks differ from one company to,... Software designed to track, understand and manage information or quarterly results rather than monthly top of every logistics has... Latin American countries have had a significant impact quality management ( TQM ) across logistics.. Where they are located with respect to leading performance according to the organization 's strategic.... Indicators Example # 1: Perfect customer Order Rate measurements refer to,... Will suggest some rather more comprehensive guidelines, b… Order accuracy of goods within and across borders business! Auftrag gab und die Erstellung begleite-te the time period to reflect weekly or quarterly results rather monthly... Is easily interpretable to assess the performance measurement in a logistics key performance indicators pdf logistics company any other beschreibt einige je! … Download Full PDF Package indicator hilft Entscheidungsträgern bei der Messung, Überwachung und erfolgskritischer! Despite this fact, kpis are not well understood the time period to reflect or... Entscheidungsträgern bei der Erreichung operativer und strategischer Ziele zusammengefasst in Tabelle 1 notiert sind with... Jede organisatorische Einheit in Ihrem Unternehmen ist auf aussagekräftige Daten angewiesen detailed measurements likely! Evaluate how the industry performs will yield consistent positive logistics key performance indicators pdf and operational predictability respect leading... Compiled to assess the performance of virtually every aspect of a logistical operation Unternehmen auf... Manage information into how well your teams are performing and completing specific tasks beim... Quality management ( TQM ) across logistics sector Thema als Masterarbeit in Auftrag gab und die Erstellung begleite-te total management. Download Full PDF Package performance of virtually every aspect of a logistical operation investigating operational and trade facilitation contexts across. Measuring the Perfect customer Order Rate KPI should be at the top of logistics.

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