ebay money back guarantee policy

$100,000 for vehicle non-delivery, missing title, or major For the complete details, see the eBay Money Back Guarantee policy. To review the estimated delivery time, go to My eBay and look up the item you ordered in your purchase history by clicking More actions > View order details. For more information on international selling see our International selling policy. It was shipped May 9 with an expected delivery date of May 12, but it is now 12 days late and I fear it is lost in the Postal Service. The easiest way to initiate a return is through My eBay in purchased items. Break it. No. We want you to have a great shopping experience. We will track the resolution and help if you ask us to step in. However, in general, here are the protections available. The seller will also ship the replacement item within five business days of receiving your item. *In order to be protected by eBay Money Back Guarantee certain If the merchandise is fake, report the listing to eBay and let them take action to enforce their policies. For more details on returns, click here. Personal. as vehicles, real estate, business sales & domains, digital I have ended all my items so that I can assess the impact of the new money back guarantee policy. eBay’s Money Back Guarantee supersedes a seller’s return policy and provides the assurance to buyers that they will receive the item they purchased otherwise they will receive their money back. For more details on returns, click here. View cart for details. Include the packing slip, affix the shipping label, and send the item back to the seller within five business days of starting the return in My eBay. If not, then you must initiate a return for each item individually. undisclosed defects. there's no extra fee for coverage. It works to screw the seller. eBay Money Back Guarantee policy When you buy on eBay, in most cases, we guarantee that you'll get your item or your money back. “We’re continuously adapting to new ways of working in the current COVID-19 environment to support the health and safety of all eBay … For more details, click here. Seller’s return window: Review the seller’s return policy and return window before you make a purchase. Follow these steps to get your refund. Select the reason for the return. If you have a request that has been open for more than three business days, go to your open request in My eBay and click “Ask us to step in and help.”. It’s automatic and When you buy and sell on eBay, we expect that you and your information are treated in a respectful manner, and that you afford other members the same courtesy. the program at no extra charge. For Authenticity Guarantee purchases, eBay Money Back Guarantee does not cover returns on the basis that an item is not as described when the item is considered final sale. there's no extra fee for coverage. You should inspect the vehicle in person, and pay cash. To start a return, find the item in the purchase history section of My eBay. In order to be protected by eBay Money Back Guarantee, certain payment methods must be used and all eligibility requirements and deadlines must be met. International returns cannot be fully handled through the standard eBay returns process at this time. We’re here to That’s why you’ll find eBay sellers who include generous return policies for the items they sell. If you have an international return, you should communicate directly with the seller about return shipping and tracking. It's best to contact the seller directly if you have any questions about their return policy. Because as in my situation here, eBay DID NOT abide by their eBay Money Back Guarantee. There is a limited vehicle protection program however it does NOT cover 22 year old vehicles. Seller’s return window: Review the seller’s return policy and return window before you make a purchase. One life is all we have to live View cart for details. Once you've shipped your package back to the seller, you can track the status of the returned item in the Purchase History section of My eBay when it's being handled through the regular eBay returns process. Our eBay Money Back Guarantee applies to virtually everything on our site, and. If you have any questions, or want to know how you’re covered, check out the frequently asked questions. PayPal offers a 180 day window for coverage of items that are not as described or not received. VPP is not an insurance policy, a warranty, a solution for buyer's remorse, or a substitute for buyer diligence (i.e. Customer service is available seven days a week. our site, and An online chat agent said the same thing. You can drop the package off at the post office or schedule a pickup with the US Postal Service or designated carrier. Learn more about eBay Money Back Guarantee policy. The seller should issue your refund within six business days after the return item shows "delivered" in the tracking info. protects capital equipment purchases up to $50,000 described, go to My eBay, I said that I would enact the ebay money back guarantee if he did not sort it out after 5 days. payment methods must be used and all eligibility requirements and 159 days after the purchase I entered into the ebay dispute system and gave richelectronicsale-4 an ultimatum. original shipping on eligible purchases*. You must also include, in the same condition as it was received: For more details on specific item categories, click here. Breathe. If the seller provided you with tracking information that shows your item was delivered, please check the address you provided in your order details or ask a neighbor if he or she might have received the item meant for you. policy. business days, Contact eBay within 30days of delivery and claim it doesn’t fit the description. If you’re happy with the solution from your seller, and you don’t need eBay to review your request, go to My eBay and close the request. You must return an item in the same condition as it was received. If the seller doesn’t refund your money, If the seller asks, send the item back as If the estimated delivery time has already passed and you’ve double-checked the delivery details, contact the seller by selecting the “contact the seller” option in the more actions drop down menu under your purchase history. When you're responsible for return shipping charges, we'll charge your PayPal account if the item is shipped with an eBay label. Play with it. If returns are offered on the listing of the item you purchased, the item will first be sent to eBay’s authentication partner. If you did not receive the item, or the item is not as described, you have 30 days from your actual or latest estimated delivery date to open a request, under the eBay Money Back Guarantee. Next, pack the item carefully. issue still isn’t resolved after three Follow these steps to And it’s why we offer the Money Back Guarantee. Ebay's Buyer Protection Program no longer exists, it is now Ebay's Money Back Guarantee, and does not, and has never, included vehicles. If you haven't received a refund six business days after the item tracking shows the item delivered back to the seller, contact the seller directly or use the "Ask the seller a question" feature next to the item in your purchase history. You’re automatically enrolled in You can report a buyer for abusing the Money Back Guarantee, and receive back something like $6-8 credit toward the return shipping. Exchanges are not supported on eBay.com at this time, but you can ask the seller via My eBay to see if the seller may be willing to make an exchange instead of a refund. The eBay Money Back Guarantee is not a product warranty. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. soon as possible using their preferred Because eBay is now selling very highly priced items, including major equipment and cars, it has instituted specific buyer protections for those items. If it’s not handled through eBay, or if you are responsible for return shipping, you need to send tracking information to the seller to protect yourself if there’s an issue with shipping/delivery. For more details, click here. policy, then follow these easy steps to If you are not able to resolve an issue with a purchase directly with your seller and you request eBay to step in and help resolve an issue after the sale, a “request” is opened on your behalf. Something went wrong. If you’ve talked to your seller and the Some business equipment categories are also excluded—though they may be covered by the eBay Business Equipment Purchase Protection. back—it’s that simple. if there’s an issue with your sale. This goes against eBay's money back guarantee which states, "If we determine that the item wasn't successfully delivered or collected, we refund the full cost of the item and original postage. Find out more about reimbursement". Get the item you ordered or your money. For example, if you ordered a men’s blue shirt, size large, but you want a men’s blue shirt, size medium, ask the seller if he or she will do a direct exchange. eBay Money Back Guarantee covers purchases on eBay.com.au when you pay via eBay checkout or an eBay invoice using PayPal, a credit or debit card, or an eBay gift card or voucher. How to get a Full Refund from Ebay Australia and on Paypal for Item Not Received. full terms and conditions, read our eBay Money Back Guarantee If five business days have passed since you started a return and you haven't sent the item back to the seller yet, contact the seller to see whether he or she is still willing to accept your return. get your refund. For more information on international selling see our International selling policy. The seller is required to reimburse eBay for the amount of the refund. eBay Money Back Guarantee covers other electronic payment methods as well, when they are used in eBay Checkout, including ProPay, Skrill, Bill Me Later, credit card, and debit card. The company is temporarily extended its Returns and eBay Money Back Guarantee policy timelines. A buyer is covered by the applicable eBay Money Back Guarantee or similar buyer protection policy of the eBay site where checkout occurred and as a seller, you are responsible for ensuring that you comply with these policies as well as any applicable laws. You can track the progress of your request and will be notified of the resolution. pre-purchase research and inspection). My eBay. I was still foolish enough to believe that the “worry-free shopping guarantee” promised by ebay was true. Certain transactions and categories such as vehicles, real estate, businesses for sale & domains, digital content, industrial equipment or … eBay Money Back Guarantee means you'll get your money back if the item you ordered didn't arrive, is faulty or damaged, or doesn't match the listing. Then reach out to the seller by opening up a return and requesting a refund. If the buyer escalates, then Ebay will step in and have you accept the item back to inspect, and you the seller pay for the shipping fees, customs, still have to pay Ebay final value fee, final value shipping fee, and ultimately refund the item cost as well as the shipping fees you paid in the first place. Our Business Equipment Purchase Protection (BEPP) We review all the information we have about a case and make a decision based on the policy we have in place. How does the return process work? If you received an item that’s incomplete, damaged, counterfeit, or otherwise not as described, request a return from My eBay. An important issue to keep in mind when considering your returns policy on eBay is that even if you opt for a ‘no returns’ policy, buyers can still return merchandise under the eBay money back guarantee which applies when sellers send … Contact the seller for more information. Our eBay Money Back Guarantee applies to virtually everything on I am a casual eBay seller basically just selling my unwanted items (mainly collectables). If you are responsible for shipping costs, be sure to either use an eBay label with automatic tracking for you and the seller, or send the seller your carrier’s tracking information to protect you in case of an issue with delivery. It depends on the reason for the return and the seller's return policy. items on eBay are returnable. Some types of items are excluded: vehicles, real estate, websites and businesses for … In most cases, the seller will issue your refund within six business days after receiving the returned item. After 30 days, file for PayPal Purchase Protection in your PayPal account. No, the eBay Money Back Guarantee is automatically included with the purchase of virtually every item on ebay.com. All packaging such as boxes, bags, and tags, Certificates, manuals, and warranty cards. If the seller is paying for return shipping and the return is being handled through the standard returns process on eBay, you’ll automatically receive tracking information. Something went wrong. Half of it begged belief (please see some of the responses I pasted earlier). Need to resolve an issue? You buy an item. To this I received no reply. If an item hasn’t arrived or isn’t as request to return an item in the condition it was received. The eBay Money Back Guarantee protects you in case you do not receive your item, or if the item is not as described in the listing. Have a question? to ensure you get exactly what you want. Mess with it. The seller is notified of your return request and will send you a return shipping label if they are paying for the return. Ebay’s main protection for buyers is its Money Back Guarantee service. covers your purchase price plus For example, if you ordered a men’s blue shirt, size large and there is a flaw or problem, and you want an identical item—men’s blue shirt, size large—that would count as a replacement. It's important to read the entire policy carefully because there are very specific significant limits to the refund policy. Depending on the seller’s stated return policy at the time of purchase, your refund may be reduced by restocking fees or return shipping costs. reach out to your seller. Once a request is closed, it’s not possible to open it again. You'll see your anticipated refund amount. eBay Money Back Guarantee means you're protected if the item you ordered didn't arrive, is faulty or damaged, or doesn't match the listing. You'll get your money back. Vehicles, real estate, items sold by Sotheby's, websites and businesses for sale, classified ads, and services are not covered. 48 hours. original shipping on eligible purchases*. I have read the policy and yes it clearly states digital goods are not covered but this isn't digital, part of … make a return. buy an item, check the seller’s return select the An eBay money-back guarantee protects buyers from fraudulent sellers, save for some exclusions. It’s automatic and covers your purchase price plus original shipping on eligible purchases*. deadlines must be met. Follow these steps to get your refund. For {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. Conditions and exclusions apply, so for all the details of how the eBay Money Back guarantee works, please see our full policy guidelines below. Whatever you’re buying—large or small, content, industrial equipment or vouchers are not covered. It covers two main situations: Item not received – The buyer reports that the item was not delivered after the latest estimated delivery date. If you've not received your refund after 6 business days, send the seller a message to discuss. Does eBay's money back guarantee cover a package that has tracking but doesn't show delivery? The following is a list of items that are not covered, which means the seller can accept payment, fail to send the item, and then you as the buyer have no recourse through the eBay website. You may request to return an item in the condition it was received if you change your mind. If the item is damaged or not as described, sellers must cover return shipping costs. Did everything within the alotted time frames, even tried contacting the seller before I used the return feature but when I raised the case ebay simply replied this item isn't covered. Our eBay Money Back Guarantee applies to virtually everything on our site, and there's no extra fee for coverage. If it's too late to start a return, it's up to the seller to decide whether or not he or she will accept a late return. When the seller has specified in his or her listing that he or she offers replacements and you’d rather receive a replacement than a refund, you can request one the same way you would a refund through My eBay. The ebay Money back guarantee does NOT cover vehicles. Your item’s arrival time depends on the shipping method you chose when you bought the item. Again, some of the responses and treatment from customer service today was horrendous and I would never have expected it. return method. Our Vehicle Purchase Protection (VPP) covers up to Frequently Asked Questions ask eBay to step in and help. help! You can use Money Back Guarantee up to 30 days after you received your item (or when you should have received it). VPP is automatically included at no additional cost when you complete the purchase of an eligible vehicle on ebay.com or eBay mobile applications. Some sellers offer free return shipping. The eBay Money Back Guarantee protects you in cases where an item is not received or is not as described in the listing. Select Return this item. It covers purchases paid with PayPal and most other electronic payment methods. Before you Select the item you want to return in If a buyer returns something that is in deteriorated condition, you can withhold up to 50% of the refund as compensation. For all the details of how the eBay Money Back Guarantee works, please see our full policy guidelines below. eBay announced today that it is giving sellers and buyers more time to process returns. The eBay Money Back Guarantee applies to virtually every item on www.ebay.com. item in your purchase history, and Whatever you’re looking for, millions of A replacement is an item that is exactly the same as the original item was described in the listing. Regardless of whether a seller decides to have a generous return policy or a very limited one, however, it is still mandatory to abide by eBay’s Money Back Guarantee (MBG) program for items not received or declared ‘not as described’ by the buyer. Before you close the request, you should make sure it’s fully resolved—for example, that you received all refunds promised. Certain transactions and article types such All sellers must advertise their return policy within eBay listings. Copyright © 1995-2020 eBay Inc. All Rights Reserved. Your purchase is covered by the eBay Guarantee, which entitles you to receive your money back if the item you receive doesn't match what is listed. It’s automatic and covers your purchase price plus. In most cases, sellers designate that the buyer will pay for return shipping and any restocking fees if specified in their return policy. If you did not receive the item, or the item is not as described, you have 30 days from your actual or latest estimated delivery date to open a request, under the eBay Money Back Guarantee. You can count on hearing from us within contact us. 452 Views Message 2 of 10 eBay money back guarantee. You can read the policy in more detail here. If you can't resolve the issue with the seller, you can ask eBay to step in and help. Ship the original item back to the seller within five business days of requesting the replacement. How PayPal Works See how PayPal simplifies your life; PayPal App Pay in person, send money, and track activity; Buy and Shop A fast and secure way to buy online and in person; Send and Request Money Transfer to friends or get paid back; PayPal Credit and Cards Our credit, debit, prepaid cards, and PayPal Credit; Start Selling Get paid by customers and clients You may only return multiple items if you purchased a multi-quantity item from the same transaction. eBay Authenticity Guarantee items are considered 'final sale' when the seller doesn't offer returns or the return is outside the seller's stated return window, and the item is in new condition. Sigh, sitting back now. However, you can contact the seller with any questions or if you are unsure of making the return. 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