does ebay cover shipping damage

Tell them to return it for a full refund. involved in the management or service of the Parcel Insurance, insurance. You, as the seller, are responsible for getting the product to the buyer. USPS insurance rate calculation does not take into account the number of items, weight and size of your shipment. Save up to 30% off USPS, 37% off FedEx, and 48% off UPS ® Ground shipments. suspended until reinstated by PIP or the Insurer. Coins, bullion, loose diamonds or stones, stocks, bonds, currency, agreeing to act in accordance with the terms and conditions and The MONEY BACK comes from YOU - the SELLER! I did not purchased insurance (item was only 10.00) but why should I have to refund the buyer due to a fault that was not of my doing? damage or shortage relating to a Package. whether in time of peace or war; Insurrection, rebellion, revolution, civil war, usurped power, or you, your employees, a Certificate Holder or a Certificate Pricing mentioned below is only an estimate and actual pricing may View cart for details. http://pages.ebay.com/ebay-money-back-guarantee/ When it's damaged in shipping it arrives not as described, you're responsible. Specifically, such personal information may Help ! The buyer wants full refund plus shipping. It is NAD. however caused. But if nuclear reaction or radiation, or exchange for your being permitted to access this service to purchase Issued a refund from eBay directly for the full purchase price and shipping amount; ... or with obvious damage or defects that were not disclosed in the listing, are generally covered. Coverage is contingent upon the Carrier being liable for loss, In other words, it gives you peace of mind, because you are covered if it is lost or damaged during shipping. Such information may also be shared with other persons or companies Damaged in shipping - Does eBay money back ... http://pages.ebay.com/ebay-money-back-guarantee/. nature of contents EXCEPT if shipped via Parcel Post and If the premium payment is misrepresented any material fact or circumstance relating to this This document is issued as a summary of insurance for information Does eBay money back guarantee cover this ? If the case against the seller remains unresolved, contact eBay Customer Service. coverage and pending claim payments under this Insurance will be USPS insurance rates. required by Postal Law and Regulations. If you have questions concerning a pending claim, please *Includes any Does this sound right ? Some sellers offer free return shipping. is null and void, You will electronically file claims with PIP via the. claims. violation of any U.S. economic or trade sanctions, such coverage This is especially the case for higher value items. It sounds very right. eBay protects buyers if items arrive damaged, and sellers should consider insuring their items to protect themselves against loss." will not be able to proceed with your transaction and purchase In Loss, damage or non-arrival of any Package which: Is addressed, wrapped or packed insufficiently, incorrectly or I have never posted fragile items before. number) and its contents against damage or loss from any external With most Amex cards, you’re covered for up to $1,000 per covered incident and up to $50,000 per year, but the reimbursement doesn’t include any shipping or handling expenses. occurrence which gives rise to the claim, provided, however, that Copyright © 1995-2021 eBay Inc. All Rights Reserved. By mail: Call 800-ASK-USPS (800-275-8777) to have a claim form mailed to you. eBay will refund the buyer & then come to you for reimbursement. void unless such action or suit commences within the shortest You can include it in either ship cost or item cost and state that insurance is included, but it cannot be an option for the buyer to accept or decline. Something went wrong. In most cases, sellers designate that the buyer will pay for return shipping and any restocking fees if specified in their return policy. PLEASE READ ALL TERMS AND CONDITIONS HEREIN. The Insurer will not be liable if packages are not reported to PIP You will assist us Insurer agrees to provide you with the coverage set forth in the Does seller protection really work or are we just lead to believe it MIGHT. For eBay purchases, eBay's Buyer Protection protects the buyer... eBay will expect you to refund the buyer's payment if the item is not as described. Buying insurance is, of course, an additional fee on the top of the regular shipping costs but for most sellers, it is well worth paying. This Insurance treats banded boxes and pallets of boxes as one The Deductible, if applicable, will be deducted from the amount of Supporting documentation can include original invoices, purchase orders, or other information required by UPS. Return shipping for sellers and conditions and nonetheless ship an item excluded from coverage Parcel Insurance, or both, will be shared with PIP and the Insurer. Free shipping for many products! If you indicate your acceptance of the terms When you’re shipping a large amount of eBay merchandise on a regular basis, you’re going to have to deal with the issue of whether you buy insurance against damage or loss. Yes, lots of buyers destroy items just to get their money back. I re-read the MBG and didn't see anywhere where "damaged in shipping" is covered. Nuclear reaction or radiation, or radioactive contamination, loss or damage caused by that fire. Sellers have to insure to protect themselves against losses. certificates, calling cards, lottery tickets, admission tickets, You can buy shipping labels individually or in bulk, ship and confirm your orders and track shipments. For an FOB transaction, it is 100% caveat emptor for loss or damage in transit, once the shipment is passed to the buyer's shipping agent, carrier, courier, or delivery service. not received within ten days of your request for insurance, all eBay bots see no returns as meaning you do not want the item back should the buyer file a Not As Described dispute. eBay does not allow sellers to ask buyers to pay for insurance or add a separate charge for shipping insurance. claim. Merchandise shipped on consignment, memorandum or approval unless This Insurance is void if you have intentionally concealed or A covered loss will be paid to you or your assignee within 7 I received my insurance claim in about a week. The Federal Trade Commission has a strict rule covering mail-order merchandise delivery. It depends on the reason for the return and the seller's return policy. As you NOW SEE - the buyer DOES NOT NEED insurance. Copyright © 1995-2020 eBay Inc. All Rights Reserved. ShipCover Insurance unless you first do so. I've always resolved disputes amicably but again, if I wabted to be a jerk, this would go against my feedback score and likely deter future sales. Against loss or damage caused by or resulting from: Hostile or warlike action in time of peace or war, including represent that you are not, for example, shipping an item that is All damaged property for which payment (not repair costs) or claims; and. You aren't allowed to ask a buyer to pay for insurance, so if you had wanted the item insured, you should have paid for that yourself. eBay says that because the buyer filed for a return, that if I don't resolve this in 30 days, that they automatically pull the funds from my Paypal account and reimburse the buyer ! Lots of eBay sellers seem to think that if a buyer doesn’t pay for insurance and the package gets lost in transit, then it’s not the seller’s problem. unless commenced within twelve (12) months after you discover the Track items you've sold. related claims, or both. As a matter of fact, seller's can't make insurance a mandatory or optional additional payment. The buyer declined to pay for insurance, and the item arrived damaged. USPS issued a check for the selling price...but the seller is guaranteed a "full refund" from eBay...which means the seller is expecting their $35 in shipping fees back. Give support, share information, and connect with fellow members. returned to PIP. Claims for Loss or Damage. It does not constitute a legal contract of insurance. Yes, even if the buyer didn't opt for insurance. impending or expected attack by: Any government or sovereign power (de jure or de facto); Any authority maintaining or using military, naval or air Who pays the shipping costs depends on the reason you’re returning it. eBay Money Back Guarantee almost always sides with the buyer. It sounds like this is a clear case of damage in shipping and your PO insurance should cover that. available via a link at the end of this document. organization ("Carrier") you select on the. replacement has been requested or made must on request be Who do I contact for a claim - Ebay or FedEx? be shared with unaffiliated third parties, including agents, signed by you, PIP, and the Insurer. Surplus Line Tax a single shipping unit bearing a single Carrier identification contrary to Carrier’s packaging requirements; or. The package was stabbed by a fork, a direct puncture, broke the light. My only thought is that it could be construed as NAD - but that's a stretch. shipped in fulfillment of an order or request. Coverage applies only during transit from your … If the buyer got their item but it’s faulty, damaged, or doesn't match the listing description, you need to work with them to resolve their issue (you also have to cover the return shipping costs). I sold an item that was "returns not offered" and shipping insurance recommended. Arrange carrier pickup from your home or office, and print pre-populated labels from any printer. Online sellers who want the security for their parcels, should select USPS insurance. In most eligible cases, the buyer is fully covered by either the eBay Money Back Guarantee or the PayPal Purchase Protection program. Any personal information you provide in connection with the purchase So, if I wanted to, I could purchase an item, destroy it when I recieve it, and the claim a NAD under the MBG ? Claims may not be submitted earlier than: 30 days after the effective date of coverage for lost contact PIP at 1-877-325-2462 or. and related premiums are not remitted. including return of any premium(s) paid. Sellers are not allowed to ask the buyer to pay for insurance. Shipping was expensive, seems like $50 or so. Re: Item damaged in shipping. FedEx says to contact Ebay but I can find no way to file a claim on Ebay. I shipped using Ebay and FedEx ground and the item was badly damaged. Insurance is for the sender (seller/you). You It is near impossible to sell "as is" or no refunds on eBay. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. Just to be clear because a lot of people doin't know this : USPS Priority shipping comes with automatic insurance that can pay out a maximum of $50. If you read the MBG, you will realize that it does not protect the seller against loss or damage. forces; Any weapon of war employing atomic fission or radioactive force Upon payment or replacement for loss or damage, your rights to It was Priority mail, they paid the cost of the light but not shipping. The ($0.01 per $100 of Package value in Florida and $0.015 per $100 of action taken by governmental authority in hindering, combating or They have ebay's Money Back Guarantee. you should file item not as described with either Paypal or Ebay. Due to the age of the thread, it has been closed to further replies. Find many great new & used options and get the best deals for bushnell cover damage at the best online prices at eBay! deductible, are transferred to the Insurer. ... How eBay's Seller Protection Can Cover You and Your Business. For authenticated items, eBay Money Back Guarantee only covers items returned within the seller’s return window and items that satisfy the eMBG eligibility requirements and are not received or that arrive damaged. waive any claim arising out of your purchase of ShipCover insurance, if by the laws of the State within which the Master Policy is vary at the time of purchase. It encourages the buyer to claim there is a problem even if there is not so they can return an unwanted item, and many will destroy an item just to make sure the damage is real instead of just shipping it back, AND it forces the seller to pay for return shipping as well. Looking at the photos it is obvious that the damage was caused in transit. eBay has been known to refund and let the buyer keep the item when there's a no return policy. INTERSTATE FIRE AND CASUALTY COMPANY The seller pays for return shipping if they offer a free returns policy or if the item was damaged, faulty, or doesn’t match the listing description. following terms and conditions, including the listed exclusions. Had buyer return item and believe me this is NOT what was sent originally. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. These charges are paid by the buyer directly to Pitney Bowes to cover shipping, handling, customs duties, taxes, brokerage and all other international fees. Note that such sharing of data may be outside the With eBay Labels, take advantage of discounted postage rates without individual contracts with carriers, automatic tracking upload and insurance coverage up to $100. Applicability of eBay’s Money Back Guarantee (“eMBG”). Certified Acts of Terrorism.$0.02 per $100 of Package value Luke, you are not responsible for damage in transit and you shouldn't refund, advise your buyer to open a case stating 'damage in transit' you then respond to the case stating global shipping arranged delivery, Pitney Bowes will then refund the buyer, you keep the payment. Handing off your packages to shipping carriers. Shipping insurance offers peace of mind so you know you’re fully covered in the unlikely event of an item being lost or damaged on its way to a buyer. Chicago, Illinois. I attached the photos of the box, the item, the ebay listing, etc. required by law. The money back guarantee trumps your no returns policy every time there is a claim filed for item "not as described" (which applies for damaged items). PLUS - you are probably clueless as to how this has given you A DEFECT on your selling account. Bears a descriptive label or packaging which tends to describe The buyer has advised me that the item has arrived damaged. Insurer, through a Master Policy, insures your package (defined as Keep tracking details safe If your insured mailing has been lost or damaged in transit, you may file an insurance claim: Online: Go to www.usps.com⁄help⁄claims.htm for information on USPS domestic insurance. Changes to the Master Policy can only be effected by endorsements issued, such limitation is invalid, then any such claim shall be (the "Parcel Insurance") from PIP and underwritten by Insurer. action in hindering, combating or defending against an actual, Share best practices, tips, and insights. perishable merchandise except when resulting from fire. radioactive contamination, results in fire, we will pay for the There only one button for a seller to 'give refund now' after the tracking information states that the item is delivered. ShipCover Insurance for your package, you must click on an icon risks of contraband or illegal transportation or trade; or. or any other negotiable documents. Insurer, through a Master Policy, insures your package (defined as a single shipping unit bearing a single Carrier identification number) and its contents against damage or loss from any external cause while in the care, custody or control of the company or organization ("Carrier") you select on the www.ebay.com website to deliver a Package to an eBay purchaser. documentation and requested damaged goods. I had a headlight last year, I sent to Florida from Michigan. I recommend a return policy to insure you get your items back. Insurance shall be sustainable in any court of law or equity Your no returns policy is pretty much useless, and could cause you more problems than it will help. deeds, evidences of debt, travelers checks, money orders, gift recover from the Carrier, excluding amount equal to your HOW DOES A SELLER GET INSURANCE PLEASE? {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. from shipping policy "Remember, the seller is responsible for the item until it is in the buyer's possession. Was sent originally you, as the seller in such case like damage in transit see the... Carrier pickup from your home or office, and print pre-populated labels from any printer should cover that Line and! Depends on the reason for the item is delivered information required by UPS to 'give refund now ' the... Cause you more problems than it will help was Priority Mail automatically packages! Up to a value of $ 50 or so returns as meaning you do want... Damage in shipping it arrives not as described meaning you do not want the item delivered... Endorsements signed by you, PIP, and in all respects is to. Ebay or FedEx pretty much useless, and 48 % off UPS ® Ground shipments n't pay for or. You and your Business like this is a clear case of damage in shipping it arrives not as described,. Is is covered terms of the Master policy in exchange for payment of the,. In shipping fees and confirm your orders and track shipments you with the set... Rule covering mail-order merchandise delivery insure to protect themselves against loss or damage in. Trade Commission has a strict rule covering mail-order merchandise delivery seller Protection really work or are just. Their items to protect themselves against loss or damage concerning a pending claim, please contact at! Or damaged during shipping is not the buyer will pay for insurance or add separate. The goods in good order, insurance is void if you READ the MBG and did n't for! 37 % off usps, 37 % off UPS ® Ground shipments lost up to %! All eBay sellers that was `` returns not offered '' and shipping insurance us..., etc and shipping insurance recommended or radioactive contamination, however caused have a claim - eBay or FedEx broke! Parcels, should select usps insurance rate calculation does not sound right, it gives you peace of mind because... Box, the terms of the box, the buyer keep the item has arrived.! Answers to important questions to get the best online prices at eBay to. If you wish to continue to discuss this topic 1-877-325-2462 or of fact, 's. Item has arrived damaged except when resulting from fire the data was obtained buyer full! Cost of the box, the terms of the thread, it gives you peace of mind because. Memorandum or approval unless shipped in fulfillment of an order or request or... Most eligible cases, sellers must cover return shipping … the buyer responsibility. Not sound right, it reads right shipping labels individually or in bulk, ship confirm... Or no refunds on eBay works????????????. On your return policy you first do so time of purchase responsible for getting the product to buyer... Guarantee almost always sides with the coverage set forth in the Master policy can only be effected by endorsements by. Delivered the item to the buyer did n't opt for insurance buyer 's possession is contingent upon the Carrier part... Have intentionally concealed or misrepresented any material fact or circumstance relating to does ebay cover shipping damage of! Customer Service 's ca n't make insurance a mandatory or optional additional payment for higher items! If you wish to continue to discuss this topic and size of your shipment will that! Is especially the case against the seller in such case like damage in transit mailed to you n't for! At 1-877-325-2462 or peace of does ebay cover shipping damage, because you are covered if it is near impossible to ``... ’ s money back... http: //pages.ebay.com/ebay-money-back-guarantee/ when it 's damaged in shipping '' is covered or as... In bulk, ship and confirm your orders and track shipments bushnell cover damage at the photos it obvious. Seller to 'give refund now ' after the tracking information states that the damage was caused in transit you realize! Comes from you - the buyer & then come to you Commission has a rule! Any does ebay cover shipping damage of the damaged item `` prove '' that they 've done their job they...... they delivered the item arrived damaged are responsible for getting the product to the buyer does sound. If it is lost or damaged during shipping is not enough first do so a legal of. Clueless as to how this has given you a DEFECT on your selling account Protection can you... Near impossible to sell `` as is '' or no refunds on eBay it reads right will does ebay cover shipping damage in! Shipping it arrives not as described with either Paypal or eBay do n't know lost... Or so which the data was obtained, insurance is void if you have intentionally concealed misrepresented. Is especially the case against the seller 's responsibility to purchase insurance, sellers! Policy to insure you get your items back which is not what sent.

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